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What is Rediffmail Pro?
Why should I choose Rediffmail Pro over others?
What are the different payment options available?
How much time does it take to activate my account after I have paid?
I need a large number of email IDs. How do I get them?


Do I own the domain name?
I have a domain name, but need an email solution. How can I get it?
Can I get my VSNL email in Rediffmail Pro?
What is the maximum size of attachments I can send?
Do I get virus protection for my mail?


Can I build a web site on my personal domain?
Does Rediffmail Pro provide any tech-support?
How do I start using my Rediffmail Pro Account?
How many email IDs can I get?
How do I use the 5 email IDs I get for Rs 1695?


Can I change my administrative email ID?
Can I change the other email IDs I have created?
How much storage space do I get? Can I get more storage?
Can I filter the messages in my mail?
How do I manage my Rediffmail Pro account?


What is POP 3?
Do I get POP3 facility with Rediffmail Pro account?
Setting up on Outlook Express
Setting up on Netscape Messenger
Setting up on Eudora


If you have any more questions please write to us at customersupport@rediff.co.in






What is Rediffmail Pro?
Rediffmail Pro is the email solution for your business.

With Rediffmail Pro, you get 5 email addresses (also referred to as IDs) for just Rs. 1695/year. These email IDs can be set up for employees or different departments such as kumar@yourcompany.com or sales@yourcompany.com. You also get the ownership of the domain name www.yourcompany.com

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Why should I choose Rediffmail Pro over others?
Rediffmail Pro comes to you from Rediffmail, so you benefit from superior technology expertise and infrastructure no other company in India can offer.

Reliable
The Rediffmail system with millions of satisfied users is India's favorite email service. Therefore, with Rediffmail Pro you can expect the same reliability and scalability, no matter how fast your business grows.

Your business email systems are monitored round the clock, to ensure your mail is always available to you.

Better features
Rediffmail Pro offers you a bundle of powerful features like multiple email IDs, POP3 access, bigger storage, 10 MB attachment limit, anywhere web access and virus scan to help you and your employees communicate better.

Fast
It's lightning fast. After all Rediffmail Pro comes to you from Rediffmail!

Tech-support
Our trained support staff helps you deal with any questions you may have - before or after - signing up for your Rediffmail Pro account.


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What are the different payment options available?
Rediffmail Pro offers you the following convenient payment options.

1. Credit Card (Recommended, if you want fast activation)
Pay by MasterCard, Visa, Diners Card and American Express.

2. Pick my Cheque/Demand Draft
Have your Cheque/Demand Draft picked up by our courier service.

3. Send us your Cheque/ Demand Draft
Send us your Cheque/Demand Draft drawn in favour of "Rediff.com India Limited" to the following address:

Rediff.com India Limited
E-Commerce (Accounts)
1st Floor, Mahalaxmi Engg. Estate
LJ Road No 1
Mahim (W)
Mumbai - 400 016


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How much time does it take to activate my account after I have paid?
If you pay by Credit Card
This is the fastest way of getting your Rediffmail Pro account activated; it usually takes about 48 hours after placing of the order.

If you pay by Cheque/DD
Your account gets activated in about 48 hours after we receive the Cheque / DD.

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I need a large number of email IDs. How do I get them?
In case you wish to buy a large number of email IDs, which can not be bought online, call us at 22 2444 9144 on weekdays between 10 am to 6 pm.

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Do I own the domain name?
When you buy Rediffmail Pro (domain name + 5 email Ids) you get ownership of the domain name you select. E.g. www.style-exports.com.

It belongs to you alone.

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I have a domain name, but need an email solution. How can I get it?
If you have a website without an email service, or want to change your email service, all you have to do is:

1. Place your order for Rediffmail Pro by clicking here.
    (Rediffmail Pro costs just Rs 1199 / year if you already have a domain name of your own)

2. Follow the step-by-step directions in the email you will receive from us.
    These directions will show you how to change your MX record to point to mail.rediffmailpro.com
    on your existing DNS server.

If you do not have a web site / email service hosted on your domain name, you can access the Rediffmail Pro DNS servers and begin using the email solution.

Your account will be activated in 24 to 48 hours after your payment is approved.

If you need help at any point, simply email us and our qualified staff will guide you through the entire process.

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Can I get my VSNL mails in my Rediffmail Pro account?
You can use Rediffmail Pro to read mail from your other POP accounts like VSNL. To read mail from your other accounts, you need to click on 'Preferences' and choose the 'Get other mail' option and follow the instructions. You can pull mails from up to 3 mail accounts.

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What is the maximum size of the attachments I can send with Rediffmail Pro?
With Rediffmail Pro you can send attachments up to 10 MB in size.

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Do I get virus protection for my mails?
All Rediffmail Pro mail is protected by F secure anti-virus software. It scans every attachment in your mail for known viruses. Enjoy the confidence to correspond online in a virus-free environment.

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Can I build a web site on my domain?
When you buy a Rediffmail Pro account with your domain name, you own it. You can point your domain to any destination on the web. Host your website through any other vendor / service provider. Alternately create your free personal website through the easy-to-use Rediff home pages.

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Does Rediffmail Pro provide tech- support?
Rediffmail Pro has a technically qualified customer support to handle your enquires through mail. Simply mail us on customersupport@rediff.co.in for assistance.

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How do I start using my Rediffmail Pro Account?
We activate your Rediffmail Pro Account as soon as we receive your payment.

Once your Account is activated, we will send your Rediffmail Pro Username and Password to your current email address. You can visit http://www.rediff.com and log in with your Username and Password.

Once you are logged into your Rediffmail Pro Account, you can send and receive mails just like you would from any other email account.

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How many email IDs can I get?
With Rediffmail Pro you get 5 email IDs as part of the basic package, for Rs. 1695 per year.

However, you can buy as many email IDs as you need in multiples of 5. You pay just Rs. 1000 per year for every 5 additional email IDs.

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How do I use the 5 email IDs I get for Rs 1695?
At the time of placing your order, you will be asked to choose one email ID that will be used to manage your Rediffmail Pro account. This is called the administrator email account. (You could name it you@yourcompany.com, admin@yourcompany.com or any other name of your choice.)

Login to this account and click on the 'add addresses' link to create the other 4 email IDs. You can also allocate the 1 GB storage among these 5 Ids based on your needs.

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Can I change my administrative email ID?
Yes, you can change the username of the administrative email address at anytime. All you need to do is create your desired ID and send us a mail from your administrative ID asking for the change. After we send you confirmation of the same, you may delete the unwanted ID if you so desire.

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Can I change the other email ID's I have created?
Yes, you can change/delete the username's of any of your other email ID's.

Login using your administrative email ID. Click on 'preferences', go to 'add/delete addresses' to change/delete email ID you don't require any more. You can replace the deleted IDs with a new one, if you desire.

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How much storage space do I get? Can I buy more storage space?
The Rediffmail Pro account offers 1 GB of storage space (for Rs 1695 per year).

Each individual address gets 200 MB of space by default. However this 1 GB can be re-allocated between the 5 email IDs based on your needs.

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Can I filter the messages coming to my Inbox?
You have the option of pre-defining your mailbox so that all the mails containing a particular word or line will be automatically sent to a particular folder.

You can do this by clicking on 'Preference' and going to 'Message Filters'. Click on the 'Create new filters link' in order to create filters of your choice. This way, your inbox will remain uncluttered and you manage your emails better.

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How do I manage my Rediffmail Pro account?
At the time of placing your order, you will be asked to choose one email ID that will be used to manage your Rediffmail Pro account. This is called the administrator email account. You could name it you@yourcompany.com or admin@yourcompany.com or any other name of your choice.

By logging in to the administrative email account you can manage all email ID's in your Rediffmail Pro account.

Begin with clicking on the link "Preferences"

Update Account Details:
This option allows you to change your password, edit your display name or update your contact information.

Add / Delete Email IDs:
Clicking on this link allows you to administer all your email IDs. You are given 5 email IDs to begin with. You can buy more email IDs at any point of time.

Buy More Email IDs:
Clicking on this link will enable you to purchase as many email IDs as you need for your company. 5 extra email IDs costs only Rs. 1000 per year.

Renew Account:
Clicking on this link enables you know when your account is coming up for renewal as well as renew your Rediffmail Pro Account.


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What is POP3?
POP3 (Post Office Protocol 3) is the most recent version of e-mail software. It is a client/server protocol in which e-mail is received and held for you by your Internet server. Periodically, you (or your client e-mail receiver) check your mailbox on the server and download mail. POP3 is built into the Netmanage suite of Internet products and one of the most popular e-mail products. (Outlook Express?)

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Do I get POP3 facility with my Rediffmail Pro account?
Yes, we provide the POP3 facility with your email account. The instructions for setting up POP3 are given below.

In order to use an email software to send and receive messages through Rediffmail Pro, you must designate a new incoming (POP) mail server and a new outgoing (SMTP) mail server.

Here are the basic server settings for Rediffmail Pro:

Incoming Mail (POP3) Server: pop.rediffmailpro.com
Outgoing Mail (SMTP) Server: smtp.rediffmailpro.com
Email address: Your Rediffmail Pro Email Address
Password: Your Rediffmail Pro Password


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Set up POP 3 for Outlook Express
Outlook Express allows you to add a new email account to your existing profile. This means you do not have to replace your current settings in order to send and receive Rediffmail Pro messages.

• From the Tools menu, choose "Accounts."
• Select the "Mail" tab.
• Click the "Add" button.
• From the Add menu, click "Mail."
• In the text box labeled Display Name, type your name and click "Next."
• In the Email Address box, type your Rediffmail Pro address.
• Select "POP3" to answer the question "My incoming mail server is a..."
• In the Incoming mail (POP3, IMAP, or HTTP) server box, type "pop.rediffmailpro.com"
• In the Outgoing mail (SMTP) server box, type "smtp.rediffmailpro.com"
• Click "Next."
• In the Account Name box, type your Rediffmail Pro address
• In the Password box, type your Rediffmail Pro Password.
• If you want Outlook Express to remember your password, check the "Remember password" box.
• Do not check the boxes labeled "Log on using Secure..."
• Click "Next."
• Click "Finish."


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Set up POP 3 for Netscape Messenger

• From the Edit menu on the toolbar, select "Preferences."
• Under the Mail & Newsgroups category on the left, select "Mail Servers."
• Click "Add" to display the Mail Server Properties dialog box.
• In the Server name box, type "pop.rediffmailpro.com."
• Under Server Type, click the pull-down list and select "POP3 Server."
• Under User Name, type your Rediffmail Pro address.
   Important: Please use a '+' sign instead of the '@' in the address.
• Check "Remember password" so you don't have to re-enter your password each time
   you start Messenger. You'll be prompted for your password initially.
• Select the "POP" tab and check the box labeled "Leave messages on server."
• Click "OK."
• In the Outgoing mail (SMTP) server box, type "smtp.rediffmailpro.com"
• In the Outgoing mail server user name box, type your Rediffmail Pro address.
   Important: Please use a '+' sign instead of the '@' in the address.
• Click "OK."
• Under the Mail & Newsgroups category on the left, select "Identity."
• In the Email Address box, type your Rediffmail Pro address
• Click "OK."


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Set up POP 3 for Eudora

• Click on the Tools Menu and select "Personalities."
• Right click in the "Personalities" box (on the left of the screen) and select "New."
• The New Account Wizard will take you through the set-up.
• Use the following settings:
• Personality Name: Enter your name
• Account Settings: Select "Create a new account."
• Personal Information: Enter your name.
• Email Address: Enter your Rediffmail Pro address.
• Login Name: Enter your Rediffmail Pro address again.
• Incoming Email Server: Type "pop.rediffmailpro.com"; (make sure that POP is selected at the bottom.)
• Outgoing Email Server: Type "smtp.rediffmailpro.com"
• Check the box next to "Allow authentication."
• Click the "Finish" button when you are done.


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